Refund policy

 Refund Policy

At ZenVibe Wellness, we hold ourselves to the highest standard in quality and care. Every order is prepared with intention, and we want you to feel completely confident purchasing from us.

 Change of Mind

Due to the nature of our products as ingestible wellness formulations, we are unable to accept returns or offer refunds for change of mind. We encourage you to review all product information and reach out to us before purchasing if you have any questions. Our team is always happy to help you determine whether Moonflower Aurora is right for you.

Damaged or Faulty Products

If your order arrives damaged or you believe there is a quality issue, please contact us within 14 days of delivery at hello@zenvibewellness.com.au with:

- Your order number
- A description of the issue
- Clear photos of the product and packaging

Once reviewed, we will offer a replacement, store credit, or full refund at our discretion. We take quality concerns seriously and will always do right by you.

Your Rights Under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

 Contact

For any concerns regarding your order, please contact us at hello@zenvibewellness.com.au We aim to respond within 2 business days.