Shipping policy

Shipping Policy

We carefully prepare every ZenVibe Wellness order before it leaves our hands. Here is everything you need to know about how we ship.

Processing Time

Orders are processed within 1 to 3 business days of payment confirmation. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Orders are not processed on weekends or Australian public holidays.

 Domestic Shipping (Australia)

| Delivery | Timeframe | Cost |
|----------|-----------|------|
| Standard | 3 to 7 business days | [TO BE CONFIRMED] |
| Express | 1 to 3 business days | [TO BE CONFIRMED] |

Free standard shipping is available on orders over $[THRESHOLD]. We will confirm these rates before launch.

International Shipping

At this stage, ZenVibe Wellness ships within Australia only. International shipping options will be announced in future.

Tracking Your Order

Once dispatched, you will receive an email with your tracking number. You can use this to monitor your delivery via the carrier's website.

Delivery Issues

If your order has not arrived within the estimated timeframe, please contact us at hello@zenvibewellness.com.au with your order number and we will investigate promptly.

ZenVibe Wellness is not responsible for delays caused by circumstances outside our control, including carrier delays, extreme weather, or customs processes.

 Incorrect Address

Please ensure your delivery address is accurate at checkout. We are unable to redirect parcels once dispatched. If a parcel is returned to us due to an incorrect address, re-delivery charges may apply.

 Contact

For any shipping enquiries, please contact us at hello@zenvibewellness.com.au We aim to respond within 2 business days.